CIRP published the new report on its Substack this morning noting that unsurprisingly, iPhone ranked as the most important compared to iPad and Mac. Nonetheless, it’s interesting to see real-world responses about how fast people would repair the different devices.
For iPhone, 45% of users said they would repair or replace it “immediately – same day.” Both iPad and Mac only saw 27% of people say the same.
79% of users said they would either fix their iPhone immediately or “within a day or two.” And when including “within a week,” that number jumped to 94%.
For iPad, 80% of respondents said they’d fix or replace it within a week or sooner, and for Mac, that metric was a bit higher at 86%.
A small fraction of users said they’d either wait more than a month or never get their device repaired or replaced with CIRP noting those results highlighting how essential all of Apple’s hero devices have become to users.
