Later in the thread, Szybala explains why she was compelled began tweeting about her situation. In a posted copy of her messages with United Airlines support, she was told to “calm down,” and “we will deliver the bag to you, don’t worry.”
However, that conversation took place after Szybala had used her AirTags to track the luggage to a dumpster behind a residential apartment.
In her messages conversation, she repeatedly informs customer support that she has found the location of the luggage because of her AirTags. When support finally acknowledges this, they still repeat that she is wrong, the “bag is safe at the Delivery services distribution center.”